There are certain traits in Customer Service that any representatative interacting with customers and stakeholders should master.
Attitude, effective listening and positive language, are some of the skills that can be learned and are key to customer satisfaction and engagement.
Without these traits, you run the risk of finding your business in a customer service ship-wreck, risking bad reputation and losing customers as your service continues to let people down.
In this infographic I have put together the top 10 skills that will rock your customer service.
What is your experience? Will you add more ?
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